| rev:text
| - So this my free advice/feedback from one business owner to another (trufusion). I went to your studio for the first time last Friday. I signed up for your $30 1 month trial membership. After signing up, I wasn't given a tour or any real introduction to the place. I had to ask to find the locker room, ask a guest how the lockers worked, then went back to the desk to ask which room to go to, where they said "just go right and right". The girls at the desk are nice but they really lacked the customer service I expected from franchise like this. As a new yogi, I didn't know the basics like bring your own mat, towel and water. I couldn't find a water faucet and so I asked about water and bought a bottle for $3. No problem. Did the class. Instructor was great. Room was hotter than I expected. I barely got through as the heat bothered me so I had to take a shower to cool down. A guy in the locker room saw me and I asked about the towel situation (I had thought towels were provided like Lifetime, where I'm currently a member too). He said he'd get me one as it was my first time. He brought one back and told me I was charged $3 on my credit card. Okay well this nickel and dime thing is irritating in the beginning. I would be okay with it if it wasn't my first time and I had no idea how the place worked. Again, no introduction, tour of facilities, nothing when I signed up.
I came back again tonight. My second time. This time with a brand new mat, two clean towels and bottle of water. I was excited to get my stretch on. When I walked into class as it began, I saw that the room was packed. I went to the back where there could've been space but two people were content to spread out more than everyone else and wouldn't make eye contact as I stood there and waved. Irritated, I walked out. It would have been nice if the instructor had greeted me and said "hey, let's see if we can fit you in here".
I went to the desk and asked if the classes were over-capacity like this and they said "yes, the instructor is popular and this isn't even that busy". Well, that was discouraging. A guest offered to go in the room and try to find space and even she couldn't do anything about it.
As a new customer, this isn't looking good and I'm now looking to go elsewhere. I know I'm one person, but I'm a loyal person and a good customer. And I have a large influence within my community here in LV. I know some of the teachers and guests that attend your studio. I really wanted to like the place. But the experience has been lacking. One young gentleman at the front was good at smiling and explaining how the classes can be busy, and how I could come earlier at less busy times. The two girls were nice but really looked unhappy and gave me that unwelcome feeling, like it was annoying that I was standing there asking these questions.
So I hope this helps you improve your processes. Will I go back? I don't know. There are other studios around and I like to feel welcome wherever I go. We shall see...
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)