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  • We started out jacuzzi shopping two weeks ago. We are putting over $20k into our backyard finally to make it a family space and a place our 3 year old grandson can enjoy and have fun. We went to every company in town and the one thing I have come to expect living in Las Vegas for over 23 years is that people love to bad mouth their competition. The famous phrase, "don't take my word for it go ahead its worth a trip to see what I am talking about." We go to one and they are the best and bad mouth the rest. We were told your company is a hard sell, pressure the minute we walk through the door and oh don't take our word for it go see for yourself. So this past Friday we drove down from the Centennial Hills area and take a chance. We walked in and we were greeted by Ketie Betts who welcomed us and allowed us to look around. Right away I start asking my questions and he answered everyone of them. We mentioned every retailer we went to and you know what? Not one negative comment but more of an education of what they sold and the difference between their products and what we were looking for in our first jacuzzi. He knew them all he even mentioned some of the people we had spoken to by first name at the other retailers. So we leave go back over to one just to make sure we covered our bases, we walk in and we are on our own the only person there stays at the desk. Then we begin to ask questions and another couple walks in and mid sentence they address the other people like we aren't even standing there, look lady I got money to spend try to treat me with little more respect but I am glad this happened because to me if you do that now you will do it always. We call Ketie and we already knew where we were going to spend our money before we left your store but i like to make sure I can say I exhausted all our options. We came back and purchased our Zenith from your company. I don't want to just be another number after the sale, I want someone to pay attention to us as the consumer. My wife is a retailer manager and has about 30 years management experience and the way she treats her customers when they come into her store we expect the same in return and to be honest on more than one occasion we have felt cut short. Not at your company and Ketie went above and beyond and even gave us a duck for our grandson. VERY knowledgeable and very very personable to deal with and never ever once did he say a negative word about another person, another owner or another company but gave us the facts and spoke very highly of you, your ideals, your goals as an owner and what you wanted to do for the very people you call your customers. We thank you for allowing us the time and courtesy to look around and most importantly we thank you for having an employee like Mr. Betts. We are excited for our new jacuzzi and can't wait to see our grandson in it with us.
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