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| - Wasn't particularly thrilled with my experience here. Went yesterday, in a rush to pick up a small bear as a gift for a friend's young daughter who was down the road at the Phoenix Children's Hospital. I expected it to be a little busy. It wasn't particularly busy, maybe about ten people all up. Fortunately, I found what I wanted quickly. First problem, there were apparently two "locations" in the store for checkouts, and one of them was very cramped up against the merchandise (enough for no more than two people to stand one behind the other). Not particularly good feng shui. I went to the other, which only had a couple of people in line. A lady looked at me curiously from behind the counter (I hadn't even reached the front, the person in front of me was still being served by someone else) and then took my stuffed bear. She looked at the tag, futzed around for about ten seconds, then leaned back and handed it to me and said "I'm just going to give this back to you..." Then she walked to the far rear area behind the counter and proceeded to ignore me. Talked to someone. Got a sheaf of papers. Walked around. Put down papers. Talked to someone else. I stood there, still in line, and watched her walk around. Then when she asked someone else in the store area if they needed help I realised that she had dropped me. I stopped her and asked her if there was anything that she needed from me and she just told me to wait in line and someone else would attend to me. Fair enough. Then another person leaned out and took my bear (again, bear in mind that I was still "waiting" for the others in front to be done) and laid it on the counter "ready" to be checked out. I waited. Then one person consulted with the other, both with relatively confused looks. I had no idea what was going on. It seemed like none of them had ever worked there before! One person actually offered to take off the tag (with price along with other instructions) then talked to the other to ask if they needed the tag. Turns out that their credit card system was down - figures - and I was asked to sign a printout despite choosing to pay as debit. They then advised me to check and call if there were any problems, which I took to mean that I could be doublecharged or something. Finally, at least twenty-five minutes later I was out of there. I haven't seen that much confusion since bingo night in the stroke ward. Won't be back.
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