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  • Normally, I love Casa Don Juan. The pollo endiablo (spelling definitely wrong there) is delish, and homemade tortillas? To die for. Did I mention the make fried ice cream with Fruity Pebbles? SO GOOD! I've been here twice before and had a wonderful experience each time with great service - today was almost bad enough to make me not want to return. The waiter was exceptionally bad. First, my friend tried to order a side of soup; apparently the sides of soup aren't sold on Sundays, okay, that's weird but whatever, she adjusted. Her salad came a good 15 minutes before my chicken, so she was nearly finished by the time I barely started. We went to order our favorite, the fried ice cream. We were kept waiting for about 10 minutes after ordering and then the waiter came back to tell us that there was no fried ice cream today because the ice cream was too soft. Um, you can't stick that in the freezer? His reply was chilling (even if the ice cream wasn't) : "The freezers aren't strong enough to freeze ice cream." WHAT? While I was screaming to get out of there and questioning where my meat was kept, if not in this subpar freezer, my friend asked him to recommend an alternate dessert. His response: "I don't really like the food here. I like Puerto Rican food better so I don't really eat here. The sopapillas look kinda good." We ended up giving up on getting anything sweet from there and just flat out left. The waiter didn't charge us for my friend's salad, which was appreciated considering 2/3 of our orders were rejected, but my advice to that waiter - if you don't like the food at the restaurant, at least have one or two recommendations that you can somewhat stomach! Sometimes honesty isn't the best policy. Still deciding if we'll be back... that fried ice cream is pretty magical. But I think I want proof the freezer works, first.
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