They key to this restaurant is to know what to order. Despite the name, they are good at non-burrito things. Their burrito bowl is excellent with good amounts of food at fast speed. Similarly, their fries are excellent. Planet fries are not just fries; planet fries are topped with tasty burrito ingredients.
WARNING: If you order burritos, be prepared to be shocked by poor practices. Burritos are typically seared to seal in the juices. This restaurant pokes holes in the burritos (to identify them) thus defeating the whole purpose of searing. Also, they sear 4 sides individually taking an obscene amount of time.
If one follows this caveat (ie. do not order the burrito), then one can have a very enjoyable experience. For this reason, I'm giving a high rating that is very different review from most of the reviewers here.