So, I've been using Handy for about 6 months now. In all that time I've had 3 cleaners.
Guillermina: she deserves a 5 star rating for sure! She always shows up on time and does an extremely thorough job. I wish I could have her every time!
My 4 store rating is for the Handy Service itself though. And really, it would be even less except Guillermina does such a great job. Unfortunately, the other cleaners have not been that great. One guy just didn't show up and it took 3 days for him to reschedule the appt.
Another girl actually did a pretty decent job the first time but then didn't show up the second time. It was really frustrating. Now, unless Guillermina accepts the booking, I cancel it.