I see that my two star review isn't really going to make a difference amongst the sea of bad reviews. It's a shame that I feel Panera can't quite live up to the PB that was once in this location. Apparently the "special instructions" button doesn't work and when you inform them of said special instructions they don't get it and then make sure to point out that it doesn't actually work so it's a complete waste of time even trying to type something in. Whatever, the food is worth going!! Love it every time! Spot on Panera! Your customer service just blows.