This is around the corner from me and I've been here since they opened. I come maybe 4 times a year. Food has not changed much. Burgers still a bit salty and they need to change their oil more often as the fries had that "Oil needs to be changed" taste. It's a step above McDonalds just like the Keg, Jack Astors etc..
Staff are fine and doing their jobs. Last visit, daughter had the Nachos and unfortunately they were somewhat cold when served, I'm talking about the cheese being cold and solidified which made it difficult to pull the nachos apart without ripping it into clumps. Pricey but close to my house.