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| - Ah, House Doctor Exterminating-- thank you for solving my pest control woes. After a lengthy search for an exterminator with a good attitude, I found House Doctor Exterminating and couldn't be more pleased.
Here is my situation: I live in a town home and learned that our next door neighbors have bed bugs (nooooooooooo!!!!). We share a wall with these neighbors, so naturally, my boyfriend and I tore our place apart looking for any evidence of bed bugs. Good news! We don't have them, so we wanted to call a professional to spray to prevent any infestation issue (even though I had already spread diatomaceous earth around our baseboards, in our electrical outlets, and behind our light switches).
My experience with House Doctors started with a very pleasant phone call with Josh, whose ability to directly answer my questions and reassure me about the bed bug issue really sold me on this business. I spoke with Josh on Friday, and they were booked until Monday. I was looking for someone sooner than that, but after a series of discouraging calls with other pest control businesses-- I happily called House Doctors back for a Monday appointment.
When I asked Josh what the price range would be, he asked me about the size of my home and a yard, and happily gave me a "ball park" idea of what the price would be, explaining that the price (of course) specifically depends on the size of my home/what they find in the home/ how much chemical and how much time was required to complete the job. And...guess what else, Yelpers? No contracts or commitments or monthly services. Only want one spray? Then, one spray you will get!
I mentioned in our conversation that I appreciated Josh's willingness to discuss cost with me, because I had been laid off and was concerned about money. Josh went the EXTRA MILE and asked me what price I could afford. I told him and he said he could make it happen-- and you know what? He did! I was completely taken off guard by this and couldn't have been more pleased. I genuinely wanted to cry with joy.
I set up an appointment for Monday (which was today). I asked Josh if House Doctors did email confirmations so I could let my landlord know. He explained that they didn't usually, but took my email address down, and not five minutes after we got off the phone, I had an email confirming the appointment.
I got a call this morning from Josh, alerting me that the technician would be late, and he apologized. Fortunately, the change in schedule actually worked better for us, as it gave us a chance to finish vacuuming and pulling furniture away from the walls. I mostly really appreciated the advanced notice.
Tony was the technician who serviced our home today. When he arrived, he was incredibly apologetic for being late. We explained that it wasn't an issue and toured him around our place for the inspection and spray. AWESOME NEWS, Yelp! Tony confirmed that we do not have bed bugs!!! Tony was very reassuring about the issue and both my boyfriend and I appreciated his laid back sense of humor. We couldn't have been more pleased with him. Tony was happy to spray any of the places that I pointed out on our tour. He was also very thorough and efficient. I was expecting this to take at least an hour, and it was nowhere near that! Fast and friendly service?! What could be better?
From beginning to end, my interaction with House Doctor Exterminating was an awesome experience. 5 stars for being efficient and to the point, both on the phone and in my home. I will be calling them next month for another preventative spray and would highly recommend them to anyone who is in the market.
Thanks, House Doctors!!!
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