I waited 45 minutes for my stylist. I use that term loosely. She was very unprofessional, chewing gum the whole time. She washed my hair and matted it up. My hair goes about halfway down my back and it was a matted mess when she was done with my 20 minute (!) wash. It took her forever to come it out. I showed her a picture and it turned out nothing like that. She trimmed the ends and I asked for the last 1" to be textured. She did not know what that meant. When I said to layer the last 2" she cut one blunt layer in the back! I asked for sideswept bangs and she cut bangs straight down my face at an angle.
It was a disaster. She had been cutting hair for less than 1 year and should not be allowed to but women's hair! Or even wash for that matter.
Avoid this place and definitely not worth the $35 I paid for it.