I appreciate this smiths. Went to the self checkout and made my purchases including this great eye shadow that I was excited to try on when I got home. I get home and start unpacking my groceries I noticed once I was done unpacking, I couldn't find my new eyeshadow, wondering if I had purchased it, I looked on the receipt and sure enough I paid for it. I couldn't find it anywhere, my purse, car, grocery bags, etc... So I called Smiths and spoke to a associate and let her know what happened, without a problem she said to come in at my earliest convenience and have it replaced. And so I did and now I have my new eye shadow :)