After being in pretty severe pain for several months, I finally went to my doctor who diagnosed me with a pinched nerve in my neck. She highly recommended Heidi and her team, and she is part of the Tricare Network! I was a little leery, but figured it's better than going through surgery. I started my care with Heidi with visits 2 - 3 times a week for about an hour each. She and her team were awesome! Heidi takes great care to explain what's needed, and does so in a way that helps you understand your treatment plan. She is very visible while treating multiple patients at the same time. It never felt crowded. She and her team provide individual attention and keep a close eye on you to ensure you are doing your exercises correctly, and offering encouragement. Very friendly without losing the professionalism. Between the exercises she gave me, her massaging of my upper back and neck area, and that awesome traction machine, she had me "cured" in a month. I am now pain free without surgery. I would highly recommend these folks to anyone needing physical therapy. If there was an option for 6 stars, they would get that rating!