| rev:text
| - This was our first time to go to this restaurant (located inside Sunset Station Casino in Henderson, NV) and would most likely be the last! The service is ridiculously slow! Or we were victims of DISCRIMINATION!
We ordered our food "to go" thinking that we could get the food sooner! But guess what? We had to wait 55 MINUTES!! And probably ONLY 55 minutes because I started getting upset about the whole thing and started asking questions. The "manager" Doug) could only come up with an excuse that it was a busy night. Busy? There were a lot of vacant tables. I told him that I decided to order the food "to go" in order to get the food sooner. I asked him if he would make his sit-down customers wait 1 hour to get their food. He explained that this didn't usually happen and then argues that sit-down customers would be having their soup and appetizers while their entrees were being prepared. I replied that not all customers order soup and appetizers. So, did that mean that he would make the customers wait 1 hour? He could only come up with the same excuse that this usually does not happen but they were "busy" tonight. So then I asked why was it that the guy who came in and placed his "to go" order 15 minutes LATER than I did got his order 25 minutes BEFORE I got mine? The manager "explained" that it was the pizza. When I told him that the other guy also ordered pizza, Doug then added that my order of linguine with clams also caused the delay. What? Did they have to make the pasta dough for the linguine from scratch right that moment then cook the pasta and the white clam sauce also made from scratch right that minute? They didn't have any of the ingredients prepared beforehand? Come on, that's a lame excuse. The manager was either a liar or had no clue of what was going on because when I got to the room (we're actually staying at the hotel at Sunset Station Casino), the linguine was warm but the pizza was already cold. So, blaming the delay on the pizza was just another lame excuse. The pizza must have been ready for a long time that's why it was already cold. Oh, here's the kicker: after all this, to add insult to injury, Doug, the "manager", offered me A WHOPPING (now get this) 20% OFF MY BILL !!! A lousy stinking 20% discount for all the aggravation I had to endure. What an INSULT!! I told him that I didn't need his 20% discount. I told him he could keep it and I'll just write my review on YELP. I added that the casino would probably not be happy that he kept us for 1 hour waiting for a "to go" order instead of us gambling at the casino. I don't know what hospitality school he attended but that school should be closed down and Doug fired! I placed the word manager in quotes because I'm not really sure if he really was the manager. If he was really the manager, then, like I said earlier, he's a very lousy one and should be replaced by a more competent person.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)