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| - DEFINITELY NOT RETURN
It is no coincidence why I have never seen anyone in this place.
You would think a restaurant on mill avenue (the most densely populated street in tempe) would have a high standard for customer service.
As you can see I previously came here I even reviewed it, came back hoping for the same experience, experienced the opposite.
THIS TIME, was the complete and polar opposite. We've been craving these delicious fries for almost a week now and had the opportunity to grab a plate. After hours of getting ready, we arrived at the restaurant at about 1105 PM. We were sadden to learn that the kitchen was closed and they could not service. She explicitly mentioned this reverse happy hour was from 9-11 pm. We thought this was a little odd given a week ago we had came at the same exact time, was served, and the waiter had to check if the kitchen was closed around 1145 when we wanted a desert. If closing the kitchen an hour early is normal, I can't understand why last weeks waiter had to still double check; he would have said "our kitchen closes at 11" not "let me see what I can do (the service one would expect).
Shocked outside of the now closed restaurant, we went to the website to review the deal, and low and behold the ad read that happy hour was from 10pm to close. It even made mention of the appetizers!! Frustrated that we were mislead, we went back in the restaurant and simply wanted to let the staff know there was a possible error on the website. After the bartender realized we did not want drinks she wanted nothing to do with us. She was rude, unaccommodating, and had a disgusting hickey on her arm, which in my opinion that sets a low standard for a business and is frankly trashy for this scale of restaurant. She then snootily said, "Ill get the manager if you want". We agreed thinking that the manager would be able to clarify the situation and give us some sort of explanation.
Instead, the manager came out of the back walking angrily like some kind of WWE wrestler jumping into the ring. Her body language told me that she was not very pleased with the presence of customers and that is exactly how it went. Her first words were, "what can I help you with". You can tell she was agitated she had to come out of the back and do her job. We showed her the misleading ad and and how her bartender said the happy hour was it was 9-11. In the least empathetic way she said, "the website changed". At this point I was very shocked that someone could be so rude, specifically in the brand and name of a business. I showed her how I got to the website through yelp and asked her what the exact website was. She responded with, "Well, what do you want me to do about it?". I did not need her to do anything but give me an explanation in a professional manner and possibly find a solution or even resolve the issue. I was dumbfounded at this point that I was being treated like this by a manager who was using fighting words.
In dismay we began to exit, however I did want to get the managers name to let the company know what happened. She then said "I don't need to tell you my name". I was frozen at this point, any proud business manager should not have shame in giving their first name. My friend pulled his cellphone out because at this point we could not believe this was happening and needed to get footage to show to management. Before she knew she was being recorded she said, "Are you deaf", after I had asked her name another time. When she realized she was on camera, she threatened to call the police. At no point were we suggesting any aggression. She called them because we were recording; not because she felt threatened. We wanted to know her name and a proper business manager should be able to handle a simple business issue without the negative attention of the police. We then left the restaurant because frankly we were hungry and this was getting out of hand. We had no interest ruining our Friday night and wasting time talking to the police over such a common restaurant scenario. She then began to follow us and harass us into staying until the police came. She was shouting, "Where are you going, why are you leaving now, why are you running away?". Friends, I tell you I cannot believe we were being provoked.
Its really disappointing. It was payday. It was Friday. We wanted wine, appetizers, and maybe even a hot plate. I am very high on greek food and given our experience last week I had high expectations for this place. Yet as a customer service professional myself, food enthusiast, and aspiring entrepreneur, I ca
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