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  • I have been a customer of cricket for years. Recently I needed to purchase a new phone and Virginia went above and beyond to help me with getting a new one. She was very patient with me and helped me a lot. So for her customer service I'd give 5 stars. Unfortunately the phone I purchased is defective. I purchased it last Monday and went back to, Monday, 1 week later. The manager refused to replace my phone stating I was a day late! He also stated the district manager was in a meeting so I could not speak to him even the he had just called him. This will be my last phone through Cricket, unfortunately I also added my husband to my account last week, so when it's time for a new phone for one of us we will be looking at a new plan with another carrier.
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