I'm slightly surprised to see the low ratings for this place. I would actually give it a 3.5 stars. This is a place I used to dine frequently. Mainly because they were conveniently located at Santa Fe Station which is down the street to me.
I agree their service can be pretty bad sometimes, especially more recently. Maybe it might be because they will be closing soon as the Grand Cafe will be reopening in it's place...
The food and the service used to be better but it really has gone downhill. Though I still enjoy their bakery. And their seasonal menu is still interesting. I must say I do enjoy their sweet potato fries.
Their croissant sandwich is also yummy.
Try to stay away from chicken or broccoli here, I have had pieces that were bitter. eww. But you can't go wrong with their desserts, they are yummy! From the cookies to seasonal pies, etc. I went there around 4pm to have breakfast one day (it is served 24 hours but you have to ask for the breakfast menu. But the servers have no clue have to serve breakfast and what it comes with). I was so excited to find they had red velvet pancakes! But it was such a fail. The flavor and texcture of the pancakes were not good. And because it wasn't a breakfast server, she didn't know about a whipped cream cheese that should've came with it. Overall just not good...
When Coco's is gone, I might miss it. Mainly for their bakery.
This review is long overdue and I can't even remember the details. Overall, though, I do like this place for a quick bite and some sweets when I happen to be at Santa Fe Station, but would not go out of my way to dine here.