Posted the following a couple weeks ago:
(four stars):
"Last week I wrote a review for Mt. Everest Restaurant expressing mixed opinions on Mt Everest: high quality food but at the cost of poor service (Refer to bottom of this review). Within a matter of days, I was surprised to have received an extremely apologetic response via Yelp from the owners of Mt. Everest Restaurant. They apologized for the inconvenience they may have caused my party, informed me that the staff was briefed about the situation and that new staff has been consequently hired, and offered me a coupon for my friends and me.
Although I have yet to go back (I'm pretty sure I would despite the disappointing service I faced the second time I went), I have decided to up the rating for the restaurant because I am entirely impressed by the fact that the restaurant owners are both concerned with and responsive to the opinions of their customers."
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I went back with a group of five friends to Mt. Everest after claiming the coupon. As they had promised, the service was much improved--the service was fast and the meal was as expected delicious. I'm pretty sure they were unaware that I had previously complained on yelp about their terrible service, so I'm hoping that my experience was unbiased. With their improved service and same excellent quality of food, I am changing my review to five stars.
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Original review (three stars):
"Very very mixed opinions about this place.
1. The Food is amazing--both lunch buffet and dinner menu
2. The food is even better when the service isn't terribly slow.
After the first visit to Mt Everest for lunch buffet, I was utterly blown away by the quality of the food. Unfortunately, I made the mistake of selecting Mt Everest for a class dinner two weeks later. We waited an hour and change for our orders to materialize; by then we were late for class.
Unacceptably slow service."