My review is based on my 3 encounters I've had in this place. I went to this place due to recommendations from couple of females I spoked to before. They said that Dr. Littman is great. Dr. Littman is great, but the rest of her staff can probably learn from her.
The very first time I called them, I expressed my interests as a new patient. The staff on the phone wrote my info down and told me that a nurse would call me back for new patient interview on the phone etc. I waited a good week and never got a phone call! I had to call back and said exact same thing and got an appt over the phone for new patient orientation. I was ticked off how unprofessional it was and how easy it was to set it up and how come they couldn't do it over the phone the first time! I thought that since I expressed my interest and has insurance that would pay for all of the expenses, they'd be more optimistic in meeting a new patient..I guess not!
My first interview as a patient was actually a face to face with the MD and the nurse explaining what the facility does and what tests would be done or I have to look forward to as a patient here. That was it and it was considered new patient consultation that cause me over $1000..which by the way the insurance paid for.
Upon my interview, from the time I checked in to the time I left, I didnt feel welcome at all times except when I met Dr Littman. She was a nice lady with great bedside manner. I saw her for probably max of 5 minutes and the rest was with her nurses.
The next encounter I had was setting up my appointments for tests needed. My gosh! It's like pulling teeth making an appointment!!!! I had called like 4 times the same day and they keep telling me the same thing over and over " the nurse will call you back for appt info and whatever else you need" the last time I called for the day, she said " Monica (her nurse) is gone for the day" it's 2pm and I've been waiting for phone call since 7 am!!!!!!! I thought that all tests needs to be done is time sensitive and everything else! People, the rest of the people in this world has life to do with also and not just sit around and wait for phone call and expecting my calendar will be open for you and your necessary appointments but couldn't tell me when do I have to be there!!!!!!!!!!!! I do work too just like you all do! I've called multiple times but no success in setting it up with non-nursing staff but this supposedly her nurse couldn't call me back before her day is over? It's just frustrating at my end trying to wait for a phone call..trying to conceive..but feels left out and feels like there's no genuine concern from Dr. Littmans office. There was no "I apologize for phone tags or if we haven't returned your phone call". Any I those words could probably help. Customer service in this place can be really negative. It left me feeling "should I continue my care with them?" I should've trusted my gut the very first time I spoke to their staff over the phone when I wasn't a patient yet! If I knew it'd be this difficult, I would've went some place else. I'm still waiting...
I will revise my review after I'm done with them hoping that they would get better if not, I will be an advocate to the community for people not to come here if they don't want to feel neglected!