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| - I want to like this place so bad - I mean, it has one of my favorite food groups in its name! But I can't, and here's why. First time here was just for drinks and it was great. Second time for brunch. The place was practically empty and the food came out cold. Our waitress got it heated up and it was fine...But tonight is why I'm leaving this review. The service is pretty awful on a Saturday night. We arrived at 7pm and were told it would be an hour wait. We weren't seated until 9pm. Our waitress, who was wonderful and lovely, took our drink orders and came back to tell us she couldn't take our food orders yet because the kitchen was backed up. By 9:40, we placed our food order and finally got our meals by 10:30pm...and again, half of them were cold! Mega disappointing. I saw the manager (I think? She was wearing a headset) at one point with some customers apologizing to them for their waits tonight, but never did she come to our table. I've dined at every place just about on Professor, and sadly I think this restaurant just doesn't meet the customer relations standards of the rest. I would come back here for drinks at some point but until this place starts taking reservations it's just not worth the trouble on a weekend night.
****EDITED 1/15/17: I do take back my presumption about the BSBR not having good customer relations. The owner just kindly messaged me to explain that this evening was their busiest they have seen since their opening, which is great for them - we just happened to walk into that. It was not a typical night for the restaurant, so while I can't change my experience, I do now acknowledge that it was not a normal one.
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