I've been going to Mimi's since I discovered them in '06 and my visits have now become very few and far between.
Long time customers could probably agree that the customer service in most places is like a casino game, you get lucky every once in a while but most of the time it's a shot in the dark. Also the prices have gone up while the quality and quantity goes down. And for someone like me who had a "usual" it was very surprising to see the kinds of changes being made over the years.
Also...don't go past 7pm, you'll get left with the slim pickings. I had a Ceasar salad so soggy and the croutons were not fresh, you could squish them with the fork. Thankfully when we showed the manager she didn't charge me for it.
The evening staff is also a younger, not very experienced group. We were sitting in the booths next to the kitchen and we could here them joking and cussing with eachother. They also left some guy waiting with a to go order over 5min just to fetch change they clearly forgot. So there was more than one person who left disappointed.
I used to really like this place, but I definitely think tonight Is the last time my family and I will be returning.
Sad and done giving this place second and third chances...