For the money I am spending lets just say I expected nothing less than exceptional service. I went in to dealership approx 1.5 before closing and I was immediately greeted and the rest is history. TROY TERRY is my AUDI boyfriend (not literally, duh). He was energetic and patient with me. I ended up getting the car I wanted and IM IN LOVE...... With my Q5 that is! If they keep it up with the follow-ups, etc this will definitely turn into a long-term relationship!