| rev:text
| - Never have I walked out of a restaurant refusing to pay because of bad food. NEVER. Until now.
We were in a hurry so stupidly decided to just go for lunch in the first non-chain restaurant we found on St Denis. BIG MISTAKE. I sort of blame myself as if I had actually looked at this place more clearly I would have noticed how grimy and dirty the outside was. It was also completely empty despite there being hoardes of people in local competitors.
Service started out a bit weird. I asked if they had iced coffee (not on the menu) and the server replied: ''I could make you one I suppose''....Odd. Anyway, I ordered an iced latte as well the french toast with fruit and my bf ordered the croque monsieur.
I went to wash my hands and noticed how dark and dirty the corridors leading into the kitchen were. The bathroom stank!! Then I saw someone, who I later found out was the manager, walking from the storage area to the kitchen with my french toast in a see through plastic bag. I then saw him put it in a microwave in the grotty kitchen. $11. French toast. MICROWAVED?!
Stupidly, I gave the restaurant the benefit of the doubt and didn't say anything. My iced latte arrived. It had espresso, and cold milk, topped off with HOT FROTH and NO ICE. Seriously? Not only is that disgusting, it's also dangerous - hot and cold milk should never be mixed. When I worked at Starbucks this was the first thing we were taught - never accommodate any customer who wants hot foam on an iced espresso drink. It tasted horrible and the server seemed confused when I asked for a mug of ice to help make the drink actually, yknow, ICED.
The food arrived. The french toast was as gross as it looked in that plastic bag. It was soggy, flat and worst of all - STALE. the watermelons that came with it would have needed a steak knife to cut. My bf is NOT a fussy eater, but took one bite into his sorry looking croque madame (think microwaved ham and cheese on white bread) and said ''do you want to just leave?''. We were both that appalled. We eat out a lot, and have travelled a lot, eating in all sorts of restaurants, and this was the first time either of us ever left any restaurant anywhere because we were so disgusted with the food quality.
What was most interesting was that neither the servers nor the manager were particularly shocked when we said we were leaving and refused to pay. They didn't even protest, offer us anything else or defend themselves for charging $11 for microwaved french toast. After asking us for a bit of clarification, they simply said ''sorry, ok'' and shrugged their shoulders. I think that says a lot - I got the impression we were not the first customers to have done this recently.
AVOID AT ALL COSTS. We really should have just gone into the Subway next door.
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