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  • Completely disappointed!!! They lied to my wife and I about pricing and service abilities. Took my wifes phone in for a data transfer, her screen was broken and it was impossible for us to sync the phone. Nick said that it wouldn't be a problem "We do this a lot." I was told that the service would cost $40...not bad...worth the price if it will work. I explained to Nick that Sprint had already made an attempt to transfer the data and were unsuccessful. He insisted that he could get it done and that it would take about an hour given the work load they had for the day. My wife and returned an hour and a half later and no work was completed and then the excuses came pouring in. My wife and I preceeded to wait for another hour and 20 minutes as he attempted to do something that other had not be able to do, which I informed him of. It truely felt like a competition, as though he was determined to make Sprint and the other tech that attempted to fix look stupid. It was matter of pride and void of any customer concern. Once Nick finally gave up in frustration, he told us to take the screen he was using to access the phone home with us so that we could write the information by hand since he could not transfer it. He was very clear that he would not charge us for the screen usage. We expressed our gratitude for the assistance even though we were beyond frustrated by this point. My wife returned the screen today and NICK charged her $43 dollars not $40 for the data transfer. My wife informed Nick that he did not transfer the data as promised and she would not pay for that so Nick charged her $43 dollars for useage of the screen which he stated on multiple occassions was FREE. I don't like being lied to! if they would have kept their word I would have tipped them and gave them repeat busy. INSTEAD, they get negative reviews and bad word of mouth. I will NEVER recommend people here, unless that recommendation is to go somewhere else.
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