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| - I totally love the atmosphere of Ocotillo, fun and airy in a nice area in PHX. I've only had one visit here and it may be my last. We came in as a party 8 on a Saturday early afternoon. The place was slightly busy, many parties larger than 6 were seated. The food was good, they only serve brunch on Saturday's, so we tried several pancakes, cinnamon roll, wings, breakfast chimichanga, bacon and also the bacon and egg breakfast BLT. All the food was so good! Definitely no complaints on the food! However it took almost 50 mins to receive our food. And there wasn't a ton of food rolling out into the outdoor seating area so I'm unsure what the hold up was. Our server was friendly enough, however he seemed very rushed and really failed in the beverage department, forgetting drinks the first time and then rarely refilling the soda's and teas. When you sit somewhere for nearly 2 hours and wait almost an hour for food, refills are a must! After the food was served he brought some extra syrup but didn't return to see if everything was okay or if we were in need of anything else. The other servers walking around and helping other tables didn't care about anyone not in their section, the bussers didn't pick up the service slack either. If the service was better Ocotillo would have received 5 stars! However, what a let down for our first experience here!
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