The people at the store are friendly. That's the nicest thing I can say. After selecting and ordering a custom sofa- five weeks into a six week order- the woman who placed it called to tell me that the manufacturer (Jonathan Louis) called to tell them that the frames weren't being made. I have two issues with this- 1. Why wasn't anyone checking on the progress of the order for the customer? 2. Why is Mod Home doing business with a shoddy manufacturer who doesn't give them the heads up that they shouldn't be selling a product because it's being discontinued? There is a MAJOR communication problem here between the store and manufacturer and I'm the one left holding the bag. I was just about to call them to ask when my sofa was going to be ready. Now I'm going elsewhere- and I'm way behind in having a sofa for my new house. This store won't get my business again. The woman actually had the audacity to ask when I'd be back in. I resisted- but the answer is never.