The biggest strength of value city is the low prices! That being said, I was far less impressed with the pick-up process. We opted to pick up all of our items and we hired a private mover. When we arrived, only 1 chairs was available for us to take. No sofa, and no vertical wall desk. Note: I was having a party THAT evening, Thankfully, a manager allowed me to use floor samples so I had furniture for my guests. That being said, I wasn't delighted to take floor samples since I had already paid the full price. But, I didn't have a choice. Everything worked out with the exception of the 1 chair that was not available as a floor model. So in the end, I got the furniture I needed minus a living room chair. The delivered the chair the following week.
Other than this mishap, I think the price is good for the product and the salesman was helpful but not too pushy. I like my furniture. It's not top notch stuff but it looks good and feels good. It works ;)