I am a New Yorker and I am giving this place high marks! I would be happy to give 5 stars just for the cream cheese with FRESH chives in it, so tasty! The onion bagel had an authentic flavor to it even if, as other east coasters have noted, the consistency isn't quite right. A true NY bagel has a pretty thick and crisp outside and therefore doesn't need to be toasted. But I had this one fresh and not toasted and I really enjoyed it. I will return!