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| - Nice folks, great buying experience...dealership needs better attention to details. I purchased a brand-new 2017 Jetta GLI and took delivery on a Friday. Since they didn't have the GLI white automatic I wanted, they got the vehicle from Camelback VW. I took the vehicle home and saw the car had 400+ miles on the odometer. I immediately called my salesman Josh, who then notified the Sales Manager Andy. Apparently no one at the dealership looked at the odometer when they took delivery of the vehicle. Andy called and after some discussions he said he'd have a replacement vehicle the next day (I had to take the car in before they could get another replacement from Camelback VW). Went in the next day, handed over the car and Andy provided me with a rental for a few hours while they secured a replacement. In about 3 hours they called and I headed to the dealership. I had to wait approximately 2 hours before my paperwork was redone (with new VIN#, etc) so I could be on my way. As I was leaving I noticed there was no owners manual so he retrieved one from another vehicle. On my way home I tried the Nav but saw a message stating the Nav SD card was missing. I asked for it to be mailed to my home but 3 days later I happened to be a few miles away from the dealership so stopped by and picked it up (also taken from another vehicle). The dealership could do well by making sure their new car prep (Service?) department reviews a checklist to make sure the vehicle and all inventory is in place when the keys are handed to the customer. Other than the 3 trips to the dealership I made, (45 minutes each way from my home to the dealership), Andy (Sales Manager) and Josh (Sales) were very easy and pleasant to work with. At no time did I feel pressurized into doing the deal. This was the fourth VW dealership I communicated with before purchasing my vehicle. After doing the deal, salesmen from the other dealerships continued to text me asking if they could earn my business. When I told them what my deal was, they all agreed it was an excellent deal. Sadly, none of them wanted to go the extra mile to earn my business like Andy and Josh. I went to Chapman and am happy for it. If it weren't for the missing items and the additional trips to the dealership, I would have given Chapman VW 5 stars. Once they move to their brand-new dealership it should improve the overall buying experience as well.
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