From the time I spoke to David Todd on the phone about my hair, I knew I had found a great salon. Upon arriving at my appointment, I was not disappointed. I went in for balayage highlights with David and haircut with Frank. I was immediately greeted and offered a beverage by several staff members. I waited briefly and was then seated in David's chair. He was easy to talk to and understood exactly what I wanted. The balayage was much quicker than traditional foil highlights I was use to, sometimes taking up to 3 hours on my long hair. After balayage was complete I was shampooed with a nice massage, had a gloss applied and then conditioner. I was then taken to Frank's station for my haircut. Frank was also easy to talk and very welcoming. He did exactly what I wanted and when I was finished I looked like me only better! This is not your typical stuffy Scottsdale salon, although, you will get top-notch service, you will not feel uncomfortable or get talked into a color or style you do not want. This place is warm and inviting and you will feel like you are at a friends house not a stuffy salon. The staff and even the clients are all warm and welcoming. If you are looking to change salons but are hesitant, you will not be disappointed. I love this place and look forward to going back for my next appointment.