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  • This review is extremely long overdue, mostly due to procrastination and shock from the change in my hair colour. More importantly this is how I felt about my experience back in mid August: I called a day ahead for a consultation, as I assumed that's what I needed. I didn't know what this was or included; this is the first time I've ever gotten my hair coloured professionally. I just figured some commenters said they had a consultation, so I'd follow suit. The lady I spoke to on the phone wasn't nice; no inkling of a smile over the phone and was only greeted with a "hello?" (I had to ask if I called the right place). When I got there the next day, I walked into the salon and up to the reception and the lady who was at the reception (I don't know if she was the same person) looks up at me blank faced and high browed. I said I had an appointment and she told me I didn't. This part isn't all that important as it involves a bunch of back and forth about the difference between a consultation and an appointment (oops, I didn't know!). The conclusion was that I got my consultation and Aaron was able to get me in for an appointment shortly after. This part of my experience gets less than one star (if I could), but I didn't feel like the whole business deserved to have starts docked because of the receptionist(s)' poor service. In a change of heart, everything afterward was amazing and worth the five stars. I received tea and biscuits, was given a detailed explanation of different packages and plans Aaron had for my desired colour. The process took several hours, but Aaron and his assistant/apprentice (Roham?) were so easy to talk to; I felt like I had known them for much longer. All the other stylists there were also very nice; Jason Kearns said hello very casually, which was nice. All in all, my experience was great. Of course the parts leading up to my consultation was little to be desired, but it didn't have a profound effect on the finished product of my hair. I may have not looked thrilled when I had the final product revealed, but it was more out of shock than displeasure (I started almost completely dark). I would definitely recommend Aaron and Kearns & Co.
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