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| - I called in at 10Am today with an EDH list, card by card. The guy i spoke with was nice and polite, and said that they have almost everything. He places me on hold before I can say anything. I was all, ok...on hold for about 5 minutes, then the call drops. I call back in, get placed on hold for 13 minutes, which I find to be unacceptable. So i call back, to ask if they can just call me when the cards are all together, I think the call gets dropped. So I callback and get hung up on. Eventually, I call back and used the Spanish line, I get a different guy, thank god, I ask to speak to a manager and get hung up on. Frankly, I'd like it if I could speak to a manager from the store via e-mail or phone to figure out just what was going on. 702-773-3051 or versluismatthew@gmail.com.
Quite different from how I was treated last time I did business, last time I did business with them I was treated very politely, and got a call back since the card took a while to get together, what the heck happened to the nice and helpful staff?
Two stars because of the amazing service the previous time.
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