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  • Food is usually good BUT...the service is going down the tubes at the Markham location. I live nearby so I go there often for takeout. Last week I called in my order...then my pregnant wife went to pick it up. She stood there for at least a half and hour waiting for our food. While customer after customer got their food my wife asked where are's was. Eventually after the third time the lady pulled a bag out from under the counter. It had been sitting there the whole time. They took our money but gave us cold food and she had to wait. I proceeded to call the manager. Her name is Nilab and she profusely apologized and offered full compensation for the meal. She handed the phone to one of her staff who took our name, phone number and receipt number. I told them I would come another day for the meal. Called in my order yesterday after work, got there and the assistant manager Sarah said she had no memos about the incident or any compensation. She advised I pay for the food and then on the weekend when Nilab was back in I could ask for a refund. I told her that there is no way I'm going to reward bad service by giving them my money. I left and went to Swiss Chalet. I'm just glad a Paramount is coming soon to the same plaza. That's a classy joint, and as a Peace Officer they have a good discount for us.
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