I popped in recently while on vacation and will echo the other reviews - Ron did a great job on my head, but as has been pointed out he uses hot lather from a machine, etc. However at the end of the day, my head was quite smooth! They do aggressively up-sell, so either they work on commission or have a tough time making rent. Either way, it is a bit off-putting so I will be buying their stuff online in the future.