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  • I work across the street from this restaurant, but never went in because I usually pick up lunch and bring it back to my office to eat it. I saw that there was a Living Social voucher so I thought "why not?". The food may turn out to be really good and I would be open to going back for more if I like it. There were two options: A) Dine-in or take out for $14, B) Dine-in only because there is alcohol included. After purchasing it, I called to make my lunch order and to confirmed it would be take-out. As soon as the man heard I was using a deal voucher his mood went sour. He said it was dine-in only and take-out was absolutely not allowed. I reiterated that the fine print on the voucher says take-out allowed, but he refused to acknowledge it. I told him he might want to check with Living Social because everyone is buying it based on that allowance. He said, "The whole point in doing this deal is to get people into the restaurant" (which is understandable). But before I could finish explaining to him that maybe there was a mistake, he said with frustration, "If you have a problem, go talk to Living Social. I'm really busy. I have to go. (and hung up)." Unfortunately, the man who works the phone/counter does not realize that brushing people off on the phone is just as bad as providing horrible service in person. People who work in the King/Sherbourne tend to be stick to the same lunch spots because of the limited options. They find a place they like, and they become loyal costumers. The phone conversation I had was enough to keep me far away from Bistro 243. I've asked for a refund on my voucher, not because I cannot dine-in, but because I refuse to support this place in any shape or form.
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