Seriously so greatful! Tiereny!!!! The girl at the front desk (super nice too) saw mine that I needed removed and was like OMG they are NOT supposed to look like that! She took a picture and sent it to Tiereny and told her the situation and that I was in pain and having swollen eyes etc! She's coming in to help! I mean seriously?! Coming in on your day off to help someone?! She's an angel! I can't wait to make an appointment for my full set to get done! Phew thank god I found a place that'll do them right!!!