I usually get facials done by anna who is great. The last time I went I had someone else. She was 15 minutes late seeing me and ended 10 minutes early cutting down my 60 minute facial to 45 minutes. The ladies up front were super nice and gave me 20% off. They told me a manager would call me but they never did. The esthetician however called and left me an extremely rude voice mail saying she told me why she was late and thought id understand (her previous client was a friend and her apt went over b/c they got caught up talking ) she then told me hour facials and anywhere from 50-60 minutes (hers was 45 and um an hour is an hour in my book not 50 minutes...). It was such a rude voicemail that i will never be back. wish i remembered her name her manager should have been told about this. If you go time your facials!