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  • I purchased a 2018 Toyota Camry in January and the tint was added on to my financing. I was hesitant because I have never had a car tinted at a dealership, but I thought it may be convenient. Boy was I wrong. There were only a few tint choices and there seemed to be a ton of confusion about me wanting all of the windows to match (as opposed to their standard way of having dark in the back and lighter in the front). I scheduled the appointment for early in the morning and got my car back within 3-4 hours. When I got the car, the windows were very foggy and messy and I couldn't tell how many marks were scratches, bubbles and what would wipe off. A week later, the windows still looked terrible. The dealership insisted that she would do a better job the 2nd time. No one let me even speak to her about the work or what she thought she was capable of doing. Because I had already financed the job, I gave her a 2nd chance though I said to the service department that I was not confident at all. Sure enough, the 2nd time she had the car for the entire day as they stated. I was told the service employee and manager would look at the car before they called me to say it was done. I pick up the car again and long story short it looked bad again. I could barely see out the back window due to the amount of moisture and haziness. I waited a week and looked at the windows. Several pieces on the car had scratches and there were several scratches and dots on the front two windows. I had Pro-Tect Film take a look and they gave me a good deal on the removal and re-application of the two front windows. They also gave me a loaner vehicle while they did the work. They quoted an hour and a half and the work was done in slightly less time. The windows were also clear and I don't see any bubbles or scratches. I wish I would have started with Pro-Tect Film instead of the dealership but I definitely know for next time. Thank you, Pro-Tect for fixing the work I wasn't happy with.
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