I think there customer service sucks. If I could rate it zero I would. Don't normally add reviews but just wanted everyone to know our experience.
Our washer broke so I needed to purchase a new one. Kmart was the closer store. so I saw a washer on sale and I asked the sales person before i purchased it about this washer if I needed to purchase anything else before I bought it and he said no I don't think you need to everything should be in the box. I don't know anything about washers so I just purchased it. Delivery was in 2days but when the delivery guy came he asked me where the hoes where and I told him the sales person at Kmart said its in the box. But it was not. I was pretty mad at this point. The customer service lady from sears was not helpful either told me that I should know. I told her this is the first time I bought a washer so i don't know. So I told them I want to cancelled the washer and get my money back and go somewhere else that would actually want to help me. So she cancelled it and said u can get ur money back in the store. Felt like the sales person just wanted to get there comission. Long story short I went to Kmart to get my money back and supervisor said we don't have a system that shows that's it been returned. N you can't get ur money back. At this point I was pissed off and they said they can't do anything about it. So it's been 6 days and we still don't have our washer. I think Kmart is not updated with current technology and the service there sucks. Everytime I go there the people there just look mad all day. Don't even greet customers that walk in and at the cash register it looks like they just talk to the other workers and just gossip all day. They really don't pay any attention to customers. That will be the last time I go to Kmart and sears. There service sucks and will not return as a customer. I will tell all my friends and family not to go to Kmart especially to this location.