My last experience with a service staff member had me ready to ask for a manager. He was rude to me and made me feel undervalued as a customer. On top of being treated like human garbage, the wait was really long for an oil change and tire rotation, upwards of 2 hours despite being quoted one hour.
I don't know how they stay so busy given the quality of their service. I guess we all got sucked into those 7-year warantees!
For the record, the first time I went there the service team member was really great to me and very respectful. But this last experience totally undid her great work. And that time it also took 2 hours for a routine check even though the place was empty, which is just unreasonable.