If they make a mistake with you, like they made a mistake with me (they didn't have enough fixings for the plum pudding before Xmas), then you're in luck.
They made a special batch of what they were missing and also tossed in 2 packages of chocolate cookies. (I'm eating one now!)
I'm a big fan of their bread, and I like the fact that they are local and independent, as well as organic.
Sometimes, their counter staff can be indifferent. I also often wish they had smaller loafs of bread, because it's hard to finish a big loaf before it goes stale or dry.
However, they deserve me ending on a proper note, and they are a great neighborhood bakery.