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  • The food is great and i appreciate the extended hours. BUT....service needs serious work. 1) Be prepared to wait at least 10-15 minutes, even with no one in line in front of you. If there is a line, that wait time is easily bumped up to 30 mins...at which point you should be sitting down and being waited on IMO. They need to work on this. 2) Not sure why all the ingredients are being verbally listed out loud by cashiers when it's printed clearly on the menu, but this is slightly annoying. I can read. 3) IDK what it is with this particular location, but I have yet to receive a correct order. The 5th time it was incorrect I made a complaint. They sent me 3 free char coupons. I gave them another shot. They then messed up the order...which was complimentary...for messing it up the 5 times before. How hard is this?? They always read it back to me correctly but it never ends up this way in the bag. 3) One time I was asked by the drive-through cashier to park around front and they would bring my food out. Likely to keep their window time low. It was pretty busy to begin with, but with no assigned parking for such instances i had to park pretty far away. Employee came out with my food and couldn't find me. She also couldn't hear me as I yelled across the parking lot so I ended up having to come in anyway. By the time I was helped for the second time 20 mins later, my food was cold. And incorrect. 4) Forget getting resolution by phone. You will need to go back to do this in person or go through the impersonal and automated corporate phone system and receive response by mail. Clearly im irritated as im currently waiting for another order to be corrected. Again, the food is good...when timely and correct. But the service is a joke. **Manager Sergio just have me my complimentary tickets back to be used again. You get one last shot Habit. Mess up again and we will not be back.
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