The barista is here socializing with another mall worker and it's taking longer than 8 minutes to get my wife's order ready.
She was the only costumer being "served".
Make the coffee.. THEN socialize during your down time.
My wife had to ask for her order. The barista said SHE FORGOT.
How the hell do you forget to make a customer's order when she's the only customer you had at that moment?