Came here last Tuesday before seeing a movie and man, the kitchen is SLOW! We had Pam as our server and she was the sweetest lady ever, if we do decide to come back hopefully we get her again. The food was decent, but it took SO LONG to receive, even our "fry refill" took 20mins! We got there at about 7pm or so and were out of there at 9pm right before our movie was going to start. The manager did comp us the dessert we had ordered and waited 30mins for and my friend did the free burger deal so all we paid for was my entree and our drinks but for having to be there for 2 hours when it usually takes 30mins maybe an hour at a restaurant was crazy! We are so lucky we didn't miss our movie (just barely) otherwise that would have made the entire experience even worse than it already was. We also sat in the bar area where this drunk guy slammed his glass down and it broke, luckily it didn't hurt us but that was awkward. Come on Red Robin, get it together!