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  • Unfortunately, I tried this place out twice, as this area is my enclave. The customer service was okay the first time. I waited about an hour the first time. The second time everything was absolutely the worst and most horrible service I have ever experienced and I am 35 and have visited 25 states. I planned to use Viva as my regular nail salon but I don't think I am going to give them a third chance. I only went it for a manicure and gel polish change. They sat me and I waited 30 minutes for someone to wrap my nails in a blazing fast hurry to remove the gel. She walked away and said it would be 5 minutes but no one returned. I sat in the newer section and I was the first to sit on that side. They filled all of the pedicure chairs up behind me and skipped right over me and started doing pedicures on at least 10 people. I saw another four or five people come in on the other side and receive service immediately. I waited 45 more minutes (with my hands in the heating device wrapped in foil). When I took my hands out of the heating foil, the acetone had eaten through my skin and I was bleeding on one of my fingers. It took 1 hour and 45 minutes to change my gel polish 10:45-12:30 pm (without a manicure because I had plans and was tired of waiting). I also had two natural nails completely break within 2 hours that were not broken before. The polish was uneven and clumpy looking as well. The guy who serviced me just said "you have to wait to let the gel soak off" and I responded "not an hour". I am debating if this place will ever see me again. I live in walking distance and Market for a few large companies with many women and will make sure to let them know. Don't waste your time or money here. I will be searching for another nail salon nearby.
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