After reading the reviews I know that I am not alone in my experience. The support staff have preveneted me from making an appointment and I still have not been provided with the results of a biopsy the doctor performed while I was in the hospital. The only kind of person I know to do this is one who is arrogant and out of tune with the nature of his/her work. It seems that support staff has the opinion they are running a Spa/Resort not an Medical Office where there are life and death issues.
The doctors who are responsible for setting the tone might consider that silly and petty staff may jeopardize their practice by being forced to face unecessary issues which at the very least would distract patients from a doctor's hard earned place in the community. I know if I worked long and hard at earning a doctor's degree I wouldn't want to see it jeopardized by an arrogant, incompetent support staff. Perhaps their Office Manager would consider reviewing how his/her staff is handling difficult patients (who are sick and possibly heavily medicated) or challenges (being short staffed, having a bully run the office)?
Of course, that would take dedication and compassion somthing this practice is seriously lacking although one might assume from their lack of change that the doctors there feel a false sense of pride when people are in desperate need of their care and feedback. On the flip side to that perhaps they are doing me a favor knowing that another specialist is probably more competent to treat me. There is one character trait that is dangerous for a doctor to hold and that is fear. It is always preferable to be treated by a physician who is confident and competent not a scared doctor motivated by personal insecurities. I don't want to be forced to feed a doctor's ego. I mean I get it with certain sales professions or with teenagers manipulating adults but honestly I would not expect it from a doctor or his/her office.
Since being released from the hospital (Banner Dessert) results of a biopsy performed there and by Dr. Castro have never been provided and the Aftercare/post-discharge team called once and did not bother to leave a call back number. All that after they told me it could be some sort of cancer/lymphona.