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  • Our family went to celebrate a birthday with an Indian dinner - there were 6 of us in our happy group. We have been going to the Maharaja for years, to enjoy the lunch buffets, Valentines Day, birthdays etc. Tonight the food was good, but the service was an issue. To start, we could see that the staff had changed. The service took a long time, even though there were only 5 tables with customers and six wait staff. The server did not understand English well enough to properly place the order, so there was extra wine for one person. Also, the glassware and flatware were spotted, with some that needed to be sent back. The service had really changed for the worse. The server would clear one dirty plate, then wander off, return five minutes later to get another and so on. The Manager or owner really needs to train the staff. They were all working, but seemed unclear as to who was responsible for what duties. We also ordered ice cream and a special birthday dessert, while very tasty - the service was vey slow, at least 10 minutes from the time the ice cream was ordered to served. What really put us over the top was when they refused to accept their own $50 Gift Certificate that they sold to me in June towards the $160 bill (not including tip). It had only been approximately 6 weeks. Apparently, this location has been sold. The old owners still own the location on Odana Rd (same name), but not this one. Therefore, they would not accept their own gift certificate and told us, we could use it at Odana Rd. Interestingly, they still kept the Best of Madison sign on the door for the old ownership, they will need to take this down. Again, we were surprised at the business decision about their own gift certificate.
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