I used to shop at Officemax often, but no more.
I got a card in the mail good for $10 off a purchase of $50 or more.
I needed a new router and they had them on sale. I went in bought the router on sale for $48 and I bought some ink for my printer. They rang me up took the card and gave me the discount no problem.
Then I got home and the router didn't work. I called the manufacture's tech support and after about 30 minutes they told me the router itself was bad and gave me a return code to take it back to OfficeMax.
I returned the router, they were out of the one I purchased so I bought a different one that was the EXACT SAME Price.
When I went to the register to pay for it the cashier told me the total came to $11 and some change.
I asked how can that be? I bought a router, it didn't work, I returned it and got a different router that was the exact same price.
They told me I used a coupon the first time and unless I had another coupon I needed to pay the difference.
I asked for the manager and he said the same thing so I walked out to my truck and grabbed the ink I purchased then returned it too, got my money back and drove across the street to a different store and bought the router there.
They obviously need to learn about customer service.