Been to this location twice, and both times have been extremely disappointed with the service (The food was decent).
The most recent time went for breakfast. Only one person working the cash registered and the line was long. That took about 10 minutes. After waiting 10 minutes for food (omelet), a staff person stopped by to ask what we had ordered. Told them and they disappeared. After waiting another 5 minutes (15 since ordering), I went to check on the food. I was told that they had "screwed it up" and that it was on it's way. At the 20 minute mark, our food arrived. The person bringing it to the table said sorry for the delay, but it wasn't sincere. Food quality was OK.
When I got home, I filled out the survey on the receipt stating pretty much the same as here. The following Monday I did get a call from the manager and he said that they've been having some "issues." He said he would send some coupons for my trouble. It's been a week and nothing has arrived, most likely I'd use them at a different location anyway.
By The Way....Paradise used to proudly proclaim that they made the bread fresh daily at the locations. This is no longer the case (Actually I don't think it was ever the case).