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| - The food was adequate and the people who greeted us at the door were friendly, so two stars. Overall, though, the evening was less than stellar.
FOOD
I ordered the turkey club with sweet potato fries. "Thin sliced turkey, bacon, avocado, lettuce, and tomato served on a multigrain ciabatta bun with herb cream cheese." The turkey looked like it was purchased from the grocery store deli, the bun was not like any ciabatta I've ever had (horribly dry and not chewy), and the cream cheese was runny - without reading the description I'd have thought it was sour cream with dried Italian seasoning dumped in it. It wasn't inedible, but the quality reminded me of something you'd pick up per-wrapped in the deli case of a supermarket for about half the price. The sweet potato fries were soggy, but had good flavor. I got a root beer which I usually enjoy in the bottle, but this was room temperature and seemed a bit thick and syrupy. They also charge for refills, which seems silly at $2.50 for about a can's worth of soda. True, I don't "need" more than that, but considering I can buy a four-pack of large bottles for $4 the value is lacking. I've had takeout from Sprecher a couple times prior to dining in, and I've been continuously underwhelmed. They did have some bangin' mashed potatoes that were fairly redeeming, but those don't appear to be a side choice any longer.
SERVICE
While our server, Erin, was friendly, she was a bit of a mess. After being seated she came by about five minutes later to let us know she had no idea we were there. After she brought us our sodas, I asked for a straw and two waters. She came back with the straw pressed between her palm and one of the glasses - it just seemed a little unsanitary.
A different blonde woman brought our food, standing silently at the end of the table holding our dishes aloft until I raised my hand to signal the dish on my side was in fact mine. They were set down without a word - no wishes to enjoy, inquiries if we needed anything else, any of the standard server banter. So awkward. Erin came back to check on us after a few minutes, and announced to us that she was going to the bathroom. Really, truly didn't need to know that.
When she finished with her bathroom break, she came back and asked if we'd be needing a couple of boxes. We'd had our food for less than ten minutes - I'd made it about a quarter of the way through my sandwich and had only made a small dent in my fries. My dining companion had almost his entire plate of pasta left. We had come in about two hours before closing - no need for the bum's rush.
Erin forgot about our boxes until walking by again and went to go get them - by this time we were done eating and wanted to leave. It took her about five minutes to return, standing at the POS computer and occasionally literally yelling across the dining room for another server. When she brought the boxes over I asked her to split our check. Another server came by to ask her a question and they used the end of our table as a desk. I know we were done eating but there were literally dozens of empty tables - no need to sort their papers out with us sitting at the table.
OVERALL
I can often overlook service issues if the food is good, but my disappointing meal wasn't enough to cover up being treated like we didn't exist (or that the staff wished we didn't).
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