I went in this morning to order a Morning Fuel smoothie. I have had decent smoothies here before, but the one I received this morning was undrinkable. It was pretty apparent that the gentleman helping me was new, yet no one was assisting him. The drink came out like cold watery coffee and had no sweetness at all when one of the ingredients is ice cream. I think an ingredient must have been forgotten. I am not a picky eater or tough customer, but I threw this $6 smoothie in the trash after one sip despite being pretty hungry. This smoothie has the option of non fat milk or soy milk, but I was not asked which one I wanted. I understand that this could be my responsibility to ask for, but this morning I forgot to ask and I'm lactose intolerant. I didn't remember until I saw him pouring milk in. I am so disappointed.
I have always been corrected about the size of the drink I'm ordering. There are two smoothie sizes, but they are not labeled S/M or M/L. Whenever I order "the smaller one" aka, the cheaper one, I'm corrected and told that it's a Medium. I don't know what cup sizes those prices represent and I don't care, but if it's essential to ordering then they need to be labeled.
Another thing I've observed is that this restaurant always smells like something burning. I think the panini machines need to be cleaned because it's not very appetizing.
I won't be back, and it's a shame that this place is so mediocre because it is very convenient to where I work in the Duke Energy building. I'll walk a few blocks to get something tasty for less money.